What is the first step in the process for a complaint investigation?

The first step in the process for a complaint investigation involves securing relevant documents. This step is crucial because it establishes a foundation of evidence needed to assess the validity of the complaint. By obtaining documents such as contracts, correspondence, financial records, or any other pertinent information, the investigator can gain a clearer understanding of the situation at hand. This documentation serves as a primary source of fact and is instrumental in guiding the investigation, helping to identify key issues, and formulating follow-up inquiries if necessary.

Gathering external opinions may come later in the investigation process as a means to build context or support conclusions. Informing the media is generally not a part of the investigation process and could compromise the integrity of the investigation. Contacting law enforcement is only appropriate in cases that involve criminal activities or violations that require their involvement, rather than as an initial step in gathering evidence related to the complaint. Therefore, securing relevant documents is fundamental to effectively managing the investigation from the outset.